Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.

Job Description

As a Software Engineer, you will design, implement, and operate multi-agent workflows that bring automation and intelligence to accelerate asset management.
What you get to do in this role:
• Design and build intelligent agent workflows that coordinate specialized AI agents through controlled orchestration frameworks.




• Engineer end-to-end multi-agent pipelines — from data retrieval and reasoning to evaluation and decision-making.
• Integrate frontier AI models (OpenAI, Gemini, Claude), or fine-tuned internal models for reasoning, enrichment, and contextual decision-making — select and switch models based on complexity, cost, and accuracy trade-offs.
• Design, develop and maintain existing features, and enhance platform capabilities based on user feedback.Develop robust back-end services and APIs (Python or ServiceNow).
• Collaborate closely with SAM/HAM domain experts,product managers, and engineers to translate automation goals into resilient agentic systems.
• Build intuitive UIs and dashboards in Service Portal, React, or Angular
• Leverage retrieval-augmented generation (RAG) strategies to ground AI reasoning in factual context from data sources — ensuring decisions are traceable and verifiable.
• Apply observability, logging, and traceability across all agent workflows to ensure re

📌 Senior Infrastructure Developer (Hyderabad)
🏢 ServiceNow
📍 Hyderabad