As
a Customer Experience and Support, you will be the primary point of contact for
our valued customers, ensuring their success and fostering long-term
relationships. You will be responsible for understanding their business goals,
proactively guiding them through our product/service, and advocating for their
needs within our organization. Your focus will be on driving customer
satisfaction, retention, and growth.

Key
Responsibilities:

• Customer Onboarding & Adoption:

• Lead the onboarding process for new
customers, ensuring a smooth and effective transition.

• Develop and deliver training and
resources to maximize product/service adoption.

• Establish key performance indicators
(KPIs) with customers to track their success.

• Relationship Management:

• Build and maintain strong,
long-lasting relationships with assigned customers.

• Serve as a trusted advisor and
strategic partner, understanding their business objectives and
challenges.

• Conduct regular check-in calls and
meetings to review progress and identify opportunities.

• Proactive Engagement & Support:





• Anticipate customer needs and
proactively offer solutions and best practices.

• Monitor customer health metrics and
identify at-risk accounts.

• Address and resolve customer
inquiries and issues in a timely and effective manner, escalating when
necessary.

• Value Realization & Growth:

• Help customers realize the full
value of our product/service and achieve their desired outcomes.

• Identify opportunities for upselling
and cross-selling, collaborating with the sales team.

• Gather customer feedback and
advocate for product improvements and new features.

• Internal Collaboration:

• Work closely with sales, product,
and support teams to ensure a seamless customer experience.

• Share customer insights and feedback
to inform product development and strategic decisions.

• Contribute to the development of
customer success best practices and resources.

Requirements
• Must have 7 – 14 years of

📌 Customer Experience and Support (Gurugram)
🏢 MarketScope
📍 Gurugram