Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Kyndryl is seeking an experienced Functional Analyst - Salesforce to support a leading European Banking client in delivering business-critical Salesforce solutions and digital transformation initiatives.
The Functional Analyst will act as the bridge between business stakeholders, product owners and technical teams, translating business requirements into functional specifications, user stories, and solution designs. The role requires strong expertise in Salesforce capabilities, banking business processes, stakeholder management, Agile delivery,



testing support, and production change initiatives. The successful candidate will work closely with Product Owners, Business Users, Salesforce Developers, Architects, QA Teams, and Operations Teams to ensure successful delivery and adoption of Salesforce solutions.

Key Responsibilities
• Gather, analyze, document, and validate business requirements from stakeholders and process owners.
• Translate business requirements into functional specifications, user stories, business rules, and acceptance criteria.
• Conduct impact assessments and ensure end-to-end traceability from requirements through implementation and testing.
• Analyze, design, and optimize business processes utilizing Salesforce platform capabilities and best practices.
• Support CRM, Client Onboarding, Customer Service, Case Management, Lead & Opportunity Management, and Workflow Automation processes.
• Collaborate with Salesforce d

📌 Functional Analyst (Bengaluru)
🏢 Kyndryl
📍 Bengaluru