Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Customer Support Representative - NA

Job Summary:
Responds to customer inquiries, expedites critical orders, communicates dispositions, resolves issues, and researches orders.

Principal Responsibilities:
• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit issues, and/or other support to sales team members and/or external customers (including order expediting, stock inquiries, reporting, and stock rotation).
• May identify, investigate, and engage in opportunities to improve processes and procedures, including key performance metrics.
• Ensures that positive customer relations are maintained and that customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as needed.
• Other duties as assigned.

Job Level Specifications:




• Acquires and applies a working knowledge of the organization, job, practices, and procedures to be proficient in all aspects of the role.
• Performs semi-routine functions and recognizes the need for occasional alternative solutions.
• Work is conducted independently, with minimal supervision. Can establish priorities and manage time to complete tasks.
• Collaboration with other departments or teams may be necessary to perform the role. Frequently responds to requests from others, both internally and externally.
• Decisions may impact the department, and errors may result in the loss of time, resources, and/or customer satisfaction.

Work Experience:
• Must have North American support multichannel experience. (Calls, Emails and Chat)
• Must have worked only during US shift timings.
• Should possess eCommerce (Order to Cash) knowledge.

Education and Certification(s):
• High School Diploma or equ

📌 Customer Support Representative (Bengaluru)
🏢 avnet
📍 Bengaluru