Job Description

Key Responsibilities

Lead the day-to-day UPI transaction reconciliation process and ensure timely closure of reconciliation activities.

Monitor UPI transactions across relevant systems and identify mismatches, exceptions, reversals, refunds and pending transactions.

Analyse reconciliation breaks and coordinate with relevant teams for investigation and resolution.

Handle NPCI-related reconciliation and transaction disputes as per defined processes and timelines.

Ensure timely resolution of customer/merchant transaction-related discrepancies and escalations.

Prepare and review daily, weekly and monthly MIS and reconciliation reports.

Monitor ageing of unresolved transactions and ensure appropriate follow-up until closure.

Coordinate with Technology, Finance, Operations, Customer Support, Banks and other stakeholders for issue resolution.

Ensure adherence to defined SLA, TAT, process controls and compliance requirements.

Review team performance, allocate work and monitor productivity and accuracy.





Identify recurring reconciliation issues and recommend process improvements to reduce operational gaps.

Support audits and provide required reconciliation data, reports and documentation.

Train and guide team members on reconciliation processes, exception handling and operational controls.

Required Skills & Competencies

Robust understanding of UPI and digital payment transactions.

Hands-on experience in reconciliation, transaction processing, dispute management or banking operations.

Good knowledge of NPCI/payment ecosystem and transaction lifecycle.

Strong analytical and problem-solving skills.

Excellent knowledge of MS Excel, including VLOOKUP/XLOOKUP, Pivot Tables and data analysis.

Good communication and stakeholder-management skills.

Ability to manage high-volume transactions and meet strict TAT/SLA requirements.

Strong team-handling and coordination skills.

Attention to detail and strong numerical aptitude.

Key Responsibilities:

📌 Team Lead (Mumbai)
🏢 Sboss
📍 Mumbai