Position Description
ServiceNow GenAI Developer
Location: Hyderabad, India
Experience: 6–10 Years
Employment Type: Full time
Role Overview
We are looking for an experienced ServiceNow AI / Virtual Agent Developer to build and maintain Virtual Agent topics, conversational flows, NLU models, and Now Assist / Generative AI capabilities. The candidate should be comfortable working within defined governance, security, and human-oversight frameworks.
Must-Have Skills
• 6–10 years of experience in ServiceNow / AI technology
• Strong hands-on experience with ServiceNow Virtual Agent
• Experience building Virtual Agent topics and conversation flows
• Experience with NLU model training and tuning
• Strong understanding of Generative AI and Now Assist
• Experience developing GenAI / AI skills and conversational experiences
• Knowledge of Agentic AI / AI Agent concepts
• Experience with Machine Learning and pattern modelling
• Good hands-on experience with Python
• Good experience with PowerShell
• Experience with conversational UX, scripting, testing, and fallback scenarios
• Understanding of Human-in-the-Loop (HITL) and AI governance
• Ability to work within defined AI governance and security guardrails
• Strong analytical and problem-solving skills
Good-to-Have Skills
• Hands-on experience with ServiceNow AI Agent Studio
• Experience with ServiceNow Agentic AI
• Experience building Now Assist skills
• Experience in governed agentic workflow / AI pilots
• Experience with conversational analytics and AI performance monitoring
• Knowledge of ServiceNow ITSM/ITOM modules
• Experience with AI/ML model optimization
• ServiceNow CSA / CAD / CIS certification
• Experience working on enterprise-scale Generative AI implementations
Key Responsibilities
• Build and maintain Virtual Agent topics and conversational flows.
• Train and tune NLU models using real-world usage data.
• Develop Now Assist and Generative AI skills within approved guardrails.
• Build and test conversat
📌 ServiceNow Developer — Conversational (Hyderabad)
🏢 CGI
📍 Hyderabad