Healthcare Operations Expert

Company: HiWox

Role Type: Equity-Based Founding Role

Work Mode: Remote / Hybrid

Commitment: 20–25 hours/week

About HiWox

HiWox is building a next-generation Personalized Wellness Intelligence Platform that combines healthcare science, structured health data, deterministic algorithms, AI, connected devices and expert consultation to create explainable, evidence-backed and personalized wellness intelligence.

The platform works across 9 dimensions of wellness and aims to convert fragmented health and lifestyle data into actionable recommendations, personalized programs, rituals, reminders and dashboards.

Role Overview

We are looking for a Healthcare Operations Expert to help design and build the operational backbone of HiWox's healthcare and wellness ecosystem.

The role will focus on creating standardised, scalable and execution-ready healthcare operations across users, healthcare experts, wellness programs, HiWox Captains, partner organisations and internal teams.





This is a founding-level role for someone who understands healthcare operations and can translate healthcare requirements into practical processes, SOPs, workflows and measurable operating systems.

Key Responsibilities

• Healthcare Operations Design Design end-to-end operational workflows for HiWox's healthcare and wellness services, from onboarding to assessment, intervention, follow-up and retention.
• Standard Operating Procedures Develop SOPs, checklists, protocols and operational standards for different healthcare and wellness activities.
• User Onboarding & Journey Management Build structured processes for user onboarding, data collection, assessments, program allocation, follow-ups and ongoing engagement.
• Healthcare Expert Coordination Design workflows for coordinating nutritionists, fitness experts, mental wellness professionals, healthcare consultants and other domain experts.
• HiWox Captain Operations Help structure the operating model, training processe

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