Position Description
ServiceNow Test / QA Lead
Location: Hyderabad, India
Experience: 6–10 Years
Employment Type: Full-time
Role Overview
We are looking for an experienced ServiceNow Test/QA professional to ensure the quality of ServiceNow releases before go-live. The candidate will be responsible for test strategy, test planning, ATF automation, regression testing, UAT, defect management, and quality metrics.
Must-Have Skills
• 6–10 years of experience in Software Testing / QA
• Strong experience with ServiceNow testing
• Hands-on experience with ServiceNow ATF
• Strong knowledge of Functional Testing and Test Life Cycle
• Experience creating Test Strategies, Master Test Plans, Test Plans, and Test Cases
• Solid understanding of Functional Requirements and Testing Patterns
• Experience with Manual and Automated Testing
• Strong Defect Management and Defect Life Cycle experience
• Experience with Regression Testing and UAT
• Ability to write clear, evidence-based defect reports
• Experience with Test Management tools
• Experience working in Agile/Scrum sprint environments
• Strong knowledge of STLC
• Experience tracking quality and testing metrics
• Experience improving First Pass Yield (FPY) and reducing defect leakage
• Strong analytical, communication, and problem-solving skills
Good-to-Have Skills
• Basic ITOM / infrastructure / network knowledge
• Understanding of Discovery and Service Mapping
• Experience testing AI-assisted / Agentic AI workflows
• Experience testing exception and failure scenarios for AI workflows
• ServiceNow CSA / CAD / CIS certification
• Experience with large-scale ServiceNow transformation programs
• Knowledge of performance testing and test automation frameworks
• Experience with tools such as Jira, Azure DevOps, or equivalent
Key Responsibilities
• Design test strategies, master test plans, test cases, and test scenarios.
• Create and maintain ServiceNow ATF automation.
• Execute functional, regression, integration, and U
📌 ServiceNow Tester (Hyderabad)
🏢 CGI
📍 Hyderabad