Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering, as an IT Service Operations Engineer in Pune, India

Role Description & Responsibilities:

In this role, you will be responsible for:

Technical Support:

• Install, configure, image, and deploy Windows 11 laptops/desktops using standard enterprise build processes.
• Perform troubleshooting related to OS performance, boot issues, BSODs, driver conflicts, Windows updates, and application compatibility.
• Configure and support local and domain user profiles, BitLocker, Secure Boot, and TPM-related settings.
• Provide basic macOS administration including device setup, OS updates, application deployment, and troubleshooting of common macOS issues.
• Support Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
• Assist in deploying security baselines and endpoint configuration policies.
• Troubleshoot basic LAN, Wi-Fi, VPN, DNS, DHCP, and proxy-related connectivity issues.
• Diagnose and replace faulty laptop/desktop components including RAM, SSD/HDD, batteries,



adapters, docking stations, and peripheral devices.
• Configure and troubleshoot printers, scanners, webcams, headsets, conference room equipment, and USB devices.
• Deploy VM, VDI machines as per business requirements
• Provide technical support to executives

IT Asset Management:

• Manage the complete lifecycle of IT assets, including procurement, receiving, tagging, allocation, transfer, repair, return, retirement, and disposal.
• Maintain an accurate inventory of all IT assets, including laptops, desktops, monitors, mobile devices, peripherals, and software licenses.
• Ensure all asset information is accurately updated in the IT Asset Management (ITAM) system.
• Perform periodic physical asset verification and reconcile inventory discrepancies.
• Monitor software license usage and ensure compliance with licensing agreements.
• Generate periodic reports on asset inventory, utilization, li

📌 IT Service Operations Engineer (India)
🏢 Dassault Systèmes
📍 India