JOB DESCRIPTION

Employment Type: Full time Contractor / Freelancer (Bangalore, India)

Travel Requirement: Up to 10-30% travel across India for field operations, site visits, and commercial events

Job Overview
Thorasys is seeking an experienced and detail-oriented In-House Service Engineer to manage and execute repairs for all faulty devices across India. The ideal candidate will have a strong background in medical device repair, a thorough understanding of medical quality management standards, hands-on experience with Odoo ERP, and the ability to professionally manage hardware modifications while maintaining strict compliance with quality protocols.

Key Responsibilities

a. Device Repair & Maintenance: Diagnose, troubleshoot, and repair faulty Thorasys medical devices returned from clients across India, ensuring minimal turnaround time.
b. Partner Training: Conduct technical training sessions for third-party technicians and service partners to ensure high-quality service and alignment with Thorasys standards.
c. Service Partner Oversight: Monitor, evaluate,



and audit the repair work, quality performance, and turnaround times of third-party service partners in India.
d. Hardware Modifications: Perform professional hardware alterations, component replacements, and upgrades in strict adherence to Thorasys engineering standards and technical documentation.
e. Quality & Compliance Management: Follow established medical quality management protocols (e.g., ISO 13485) throughout the repair process to ensure all equipment meets regulatory and safety standards before release.
f. ERP & Service Tracking: Utilize the Odoo system to log incoming faulty units, create repair tickets, track inventory/parts consumption, and document service histories accurately.
g. Quality Assurance Testing: Execute post-repair calibration, safety checks, and functional testing to verify device performance and safety compliance.
h. Documentation: Maintain complete service records, non-conformance

📌 In-House Service Engineer (India)
🏢 THORASYS Thoracic Medical Systems
📍 India