Summary: In the role of Packaged or Software as a Service Application Engineering Lead, a typical day involves taking ownership of the design and continuous improvement of packaged or cloud-based solutions.

This includes managing the configuration, integration, and deployment processes to ensure seamless operation.

The role requires setting and maintaining platform standards that guarantee system stability and optimal performance while aligning with both business objectives and vendor requirements.

Collaboration across various teams and proactive oversight of solution evolution are key aspects of daily activities, ensuring that the applications meet organizational needs effectively and efficiently.

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the development and implementation of best practices to enhance solution quality and delivery.- Facilitate communication and coordination between cross-functional teams to drive project success.- Mentor and support junior team members to foster professional growth and skill development.





Qualified & Technical Skills: - Must To Have Skills: Proficiency in Amazon Connect, Contact Flow Development, Amazon Connect APIs, Customer and Chat flows, Queue Routing Configuration, Contact Attributes - AWS Services, AWS Lambda (Go Lang, JAVA), API Gateway, Event

Bridge, Kinesis , SNS/SQS , DynamoDB , S3 , Secrets Manager, Cloud

Watch, Basics of Cloud

Formation, Web & Integration Skills, REST APIs, Web

Sockets, OAuth 2., Dev

Ops, Gitlab Basics, Language, Go Lang, JAVA".- Experience with cloud-based contact center solutions and their integration with enterprise systems.- Strong understanding of platform configuration, deployment, and release management.- Ability to design scalable and reliable SaaS architectures.- Familiarity with performance tuning and troubleshooting in cloud environments.- Excellent problem-solving skills with a focus on maintaining system stability and alignment with business needs.

Additional Information: - The candidate should have minimum 8 years of experience in Amazon Connect.- This position is based at our Pune office.- A 15 years full time education is required.

📌 AWS Connect (India)
🏢 Objectwin Technology India
📍 India