As a Custom Software Engineering Lead Service Portal Senior Developer, a typical day involves providing technical leadership and hands-on expertise in designing, developing, customizing, and maintaining enterprise-grade Service Portal solutions on the Service Now platform. This role requires guiding teams through the complete lifecycle of portal design and implementation while ensuring solutions are scalable, secure, performant, maintainable, and aligned with business requirements. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.-Lead the design, development, customization, and enhancement of Service Portal solutions on the Service Now Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead efforts to identify process improvements and implement best practices within the team.- Facilitate knowledge sharing and mentoring to support the growth of junior team members.- Coordinate cross-functional communication to ensure alignment on project goals and deliverables.

Qualified & Technical Skills: - Must To Have Skills: Proficiency in Service Now, Strong experience as a Service Portal Senior Developer.- Experience in configuring and customizing Service Now modules to meet business requirements.- Strong understanding of Service Now platform architecture and integration capabilities.- Ability to develop and maintain workflows, business rules, and client scripts within Service Now.- Familiarity with APIs and low-code development environments to extend application functionality.- Experience troubleshooting and resolving issues to maintain system stability and performance.

Additional Information: - The candidate should have minimum 5 years of experience in Service Now.- This position is based at our Hyderabad office.- A 15 years full time education is required.

📌 Software Engineering - Packaged/SaaS Application Engineer (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India