As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements.

The role includes managing application releases and ensuring the overall stability and performance of the system.

Daily activities also involve utilizing standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different system components.

Collaboration with various stakeholders to address operational challenges and optimize application functionality is an integral part of the workday.

The ideal candidate should have robust hands-on experience in Service

Now Custom Apps / App Engine, with the ability to design and deliver custom applications, workflows, integrations, data models, and user experiences tailored to business needs.

Roles & Responsibilities:



- Expected to perform independently and become an subject matter expert.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and implement application enhancements.- Monitor system performance and troubleshoot issues to maintain high availability and reliability.- Document configuration changes and maintain detailed records to support audit and compliance requirements.- Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills: - Must To Have Skills: Proficiency in Service

Now.- Experience with configuring and customizing Service

Now modules to meet business needs.- Familiarity with using APIs and integration techniques within Service

Now environments.- Ability to work with low-code/no-code platforms to develop and deploy application solutions.- Robust problem-solving skills to identify and resolve technical issues efficiently.- Understanding of release management processes and version control in packaged applications.

Additional Information: - The candidate should have minimum 3 years of experience in Service

Now.- This position is based at our Hyderabad office.- A 15 years full time education is required.

📌 Packaged/SaaS Application Engineer - ServiceNow (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India