Job Description

The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department. The position ensures that guest rooms, public areas, back-of-house areas, and other hotel facilities are maintained to the highest standards of cleanliness, hygiene, presentation, safety, and guest satisfaction.

Key Responsibilities

1. Housekeeping Operations

- Plan, organize, and supervise daily housekeeping operations.

- Ensure guest rooms and public areas meet established cleanliness and presentation standards.

- Conduct regular inspections of guest rooms, corridors, public areas, back-of-house areas, and housekeeping facilities.

- Ensure rooms are prepared and released according to hotel standards and operational requirements.

- Coordinate with Front Office regarding room status, arrivals, departures, VIP guests, room moves, and special requests.

- Establish and maintain effective cleaning procedures, checklists, and quality standards.

- Ensure proper handling of lost and found items.

2. Team Leadership & Staff Management

- Recruit, train, coach, and develop housekeeping employees.

- Prepare staff schedules, assignments, and daily work plans according to occupancy and business needs.

- Conduct daily briefings and communicate operational priorities to the team.

- Monitor employee performance, attendance, grooming, and discipline.

- Provide regular performance feedback and recommend training or development programs.

- Maintain a positive, professional, and service-oriented working environment.

3. Quality & Guest Satisfaction

- Maintain consistent hotel cleanliness and housekeeping standards.

- Respond promptly to guest complaints and special requests related to housekeeping.

- Follow up on guest feedback and implement corrective actions where required.

- Work closely with other departments to resolve guest and operational issues.

- Support the hotel's guest satisfaction and service quality objectives.

4. Inventory & Cost Control

- Monitor housekeeping supplies,



linen, uniforms, guest amenities, chemicals, and operating equipment.

- Maintain appropriate inventory levels and establish par-stock requirements.

- Control departmental expenses and minimize unnecessary consumption and wastage.

- Conduct regular inventory and linen counts.

- Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary.

- Work with Purchasing and Finance to manage departmental procurement and budgets.

5. Hygiene, Safety & Compliance

- Ensure compliance with hotel hygiene, sanitation, health, safety, and environmental standards.

- Ensure cleaning chemicals are stored, labeled, and used correctly.

- Conduct regular checks of housekeeping equipment and work areas.

- Ensure employees follow proper occupational health and safety procedures.

- Implement appropriate procedures for emergencies, accidents, and hazardous situations.

6. Administration & Reporting

- Prepare housekeeping departmental reports, schedules, forecasts, and budgets.

- Monitor occupancy-related staffing requirements and productivity.

- Maintain accurate records for inventory, linen, uniforms, equipment, maintenance issues, and lost and found.

- Participate in management meetings and communicate departmental performance and challenges.

- Develop and update housekeeping SOPs and operational procedures.

7. Interdepartmental Coordination

- Coordinate closely with Front Office, Engineering, Food & Beverage, Security, Human Resources, and other departments.

- Communicate room maintenance issues to Engineering and follow up until completion.

- Support hotel events,



VIP arrivals, group arrivals, and special functions.

- Participate in hotel-wide projects and initiatives as assigned by management.

Key Performance Indicators (KPIs)

- Guest satisfaction and housekeeping-related guest feedback

- Guest room cleanliness scores

- Public area cleanliness standards

- Room turnaround and readiness

- Housekeeping productivity

- Departmental budget and cost control

- Linen and amenity consumption

- Staff attendance and turnover

- Training completion and employee performance

- Compliance with hygiene, safety, and hotel SOPs

Qualifications

Knowledge and Experience

- Diploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued)
- Deep knowledge of housekeeping chemicals, modern cleaning equipment, and fabric/laundry care standards
- Minimum 3-5 years of experience as Executive Housekeeper or Assistant Executive Housekeeper in 4/5-star hotels or luxury resorts
- Good command of English (especially for cross-department communication and handling guest requests)
- Proficient in Hotel PMS (e.g., Opera, Smile) and basic MS Office (Excel, Word) for scheduling and inventory tracking
- Robust grasp of cost control, inventory management (linen, amenities), and labor scheduling

Competencies

- Hands-on leader who can lead by example and train staff on standard operating procedures (SOPs)
- Sharp eye for detail, cleanliness, and room presentation standards
- Problem-solving mindset to handle guest complaints and room maintenance issues quickly
- Ability to work under pressure, manage tight room turnaround times during peak seasons/full house
- Physically fit and energetic, capable of conducting daily physical inspections of rooms and public areas
- Great team connector with strong communication skills to coordinate smoothly with Front Office and Engineering
- Polished appearance and professional grooming standards at all times

📌 Executive Housekeeper (India)
🏢 AccorHotel
📍 India