Job Description

We're looking for an enthusiastic and customer-focused Guest Service Associate (GSA) - Food & Beverage to join our agile hospitality team in Mysuru, India. In this role, you'll be the welcoming face of our F&B; operation, delivering exceptional service experiences while maintaining the highest standards of professionalism and efficiency. You'll work collaboratively with our kitchen and service teams to ensure every guest leaves with a memorable dining experience, while also driving revenue through strategic upselling and cross-selling initiatives.

- Greet all guests warmly upon arrival and escort them to their assigned tables with genuine hospitality and attention to detail
- Perform opening and closing duties as assigned, including table setup, station preparation, and cleanliness verification according to established standards and procedures
- Deliver F&B; services in accordance with departmental standards, ensuring consistency and excellence in every guest interaction
- Take accurate food and beverage orders and communicate them promptly to the kitchen, ensuring timely delivery at the correct temperature
- Serve all food and beverage items according to service standards, demonstrating knowledge of menu items and ingredients
- Apply necessary precautions regarding hotel food safety and hygiene standards (HACCP) to maintain a safe dining environment
- Personalize guest experiences by remembering individual names and preferences, fostering loyalty and repeat business
- Actively upsell and promote food and beverage offerings at every available opportunity to maximize sales revenue
- Cross-sell other dining venues when your outlet reaches capacity, supporting overall organizational goals
- Clear and tidy tables promptly after guest departure,



maintaining a clean and organized dining space
- Collect and verify food and beverage supply requisitions, ensuring accurate stock management
- Report any complaints, incidents, or irregularities to management with transparency and professionalism
- Assist other F&B; outlets during peak times or as required, demonstrating flexibility and collaborative spirit
- Maintain composure and resilience in fast-paced environments while delivering consistent, quality service

Qualifications

- Proven experience in food and beverage service or hospitality environment (preferred)
- Strong knowledge of F&B; service standards, table setting protocols, and guest service procedures
- Excellent communication and interpersonal skills with the ability to engage guests warmly and professionally
- Demonstrated ability to multitask efficiently while maintaining attention to detail in a fast-paced environment
- Solid understanding of food safety and hygiene standards (HACCP certification preferred)
- Proficiency in upselling, cross-selling, and revenue-generating techniques
- Strong organizational and time management skills with the ability to prioritize multiple tasks
- Physical stamina to stand, walk, and move throughout shifts while carrying trays and service items
- Flexibility to work varied shifts, including evenings, weekends, and peak service times
- Fluent English language proficiency, both written and verbal
- Problem-solving abilities and resilience when handling challenging situations or guest concerns
- Positive attitude, enthusiasm, and genuine passion for delivering exceptional customer service
- Ability to work collaboratively as part of a team while also taking initiative independently
- Hospitality or customer service training (preferred)
- Food Safety Certification (preferred)

📌 GSA - F&B (India)
🏢 IBIS STYLES
📍 India