Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.
MAIN RESPONSIBILITIES:
- Communicate via inbound telephone calls with customers
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information
- Accurately document and update records in required systems
- Understand all programs, systems, and procedures necessary to perform the job effectively
- 1-2 years customer service experience – telephone experience
- Ability to remain highly motivated in a service environment
- Analytical thinker and problem solver
- PC proficiency
- Attention to detail and quality-oriented
- Highly energetic with motivation to assist Customers and other team members
- Active listening skills
- Multi-task oriented
- Excellent listening and interpersonal skills
- Confident and positive attitude
- Adaptive to change
- Excellent oral and written communication skills
Equal Opportunity Employer
Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.