Role description
Windows DND Infra Support Engineer
Job Description
Years of Experience 4 to 8 years
JOB DESCRIPTION Windows DND Technical Support Engineer
Skills
Device and Deployment
Windows Patching and DeploymentWindows Update
Windows Upgrade
Windows LicensingRetail OEM MAK KMS E3 E5
Autopilot Preferred
Windows server 2008 2008 R2 2012 2012 R2 2016 2019 and ClientWin 7 Win 10
Enterprise level troubleshooting
Log analysis with reference to Windows Deployment
Knowledge on
Windows as a service
Windows updates
Troubleshooting
Windows update
Servicing
Activation
Bit locker
MBAMMicrosoft BitLocker Administration and Monitoring
Imaging Sysprep WDS
Mandatory Skills
Windows Update
Windows Upgrade
Windows Activation
Responsibilities
Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed
Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues
Act internally as a customer advocate
Empower customers to find information selfsolve when they decide to and learn more about Microsoft products services and support
Advise customers on how to gain additional value from their Microsoft products
Document your technical work and research to help your colleagues improve the product and improve the support experience
Maintain a proactive approach to customer happiness identifying customer satisfaction concerns and managing customer expectations
Solid Experience in following technologies
Installation configuring OS Upgradation troubleshooting Windows 2008 Windows 10 Windows 2012 and Windows 2016 in standalone and server environment
OS installation setup phases
Windows patching Windows servicing windows update Troubleshooting patching issues manually via windows update plus point if candidate knows CBS architecture components