At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Service Desk Representative Analyst II is a member of the IT support team, responsible for handling technical issues and providing support to users across the organization. This role requires an understanding of IT systems, problem-solving skills, and the ability to communicate effectively with users and IT personnel.

Key Responsibilities

• Collaborate with IT teams to implement system improvements and participate in the deployment of recent applications and services.
• Train and mentor less experienced service desk analysts, sharing expertise and promoting a culture of continuous learning and improvement.




• Provide technical support for both hardware and software issues encountered by users.
• Develop and maintain detailed documentation of common issues and resolutions to enhance the knowledge base.
• Analyze and resolve technical problems, including network, hardware, and software issues.
• Monitor system performance and contribute to system audits to ensure compliance with IT standards and policies.
• Manage ticket escalation by prioritizing and routing complex issues to appropriate IT personnel.

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Primary Skills

Information Technology (IT) Systems

Shift Time

Recruiter Info

Nikita Vasant Torne

[email protected]

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One

📌 Service Desk Representative Analyst II (Pune)
🏢 Allstate India
📍 Pune