Provides first line technical support for developers onboarding on to enterprise tools. Troubleshoots pipeline, build, configuration, and access issues. Manages tickets and partners with platform teams to maintain reliable tool operations and improve developer experience.
• Serve as primary contact for onboarding projects and teams onto enterprise tools.
• Troubleshoot configuration errors, permissions, environment setup.
• Triage, resolve, or escalate support tickets within defined SLAs.
• Reproduce issues and document clear steps for escalation when needed.
• Maintain knowledge base content, FAQs, and troubleshooting guides.
Skills and Requirements
· 4 - 5+ years in technical support, DevOps, build engineering, or a related role · Working knowledge of Jenkins · Experience with Git and build automation · Able to troubleshoot Linux/Windows build environments and scripts · Familiarity with scripting languages (Bash, Python, PowerShell, or similar)
· Strong communication and customer-service skills large-scale DevOps platforms experience Artifactory tool experience containers security scanning monitoring/logging
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment chance/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
[email protected].
📌 INTL - Mid Site Reliability Engineer (Gurugram)
🏢 Insight Global
📍 Gurugram