Job Description
Job Details
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nRole- Customer Service Representative
nProcess- voice process
nSkill- Us Healthcare
nShift- US Shift, Night Shift
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nJob Link- https://r.ripplehire.com/s/dcxUG
nApplicants can register using above link for better reach
nContact person - Deeksha, Email ID - [email protected]
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nCustomer Service Representative
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nThe Customer Service Representative supports healthcare providers by answering calls, emails, and voicemails, and resolving questions related to benefits, eligibility, authorizations, and claims. The role focuses on delivering accurate, professional, and courteous service while following company guidelines.
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nKey Duties:
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- Handle inbound/outbound provider communicationsn
- Research and resolve issues using multiple systemsn




- Escalate and follow up on unresolved inquiriesn
- Maintain professionalism with all customers and coworkersn
- Meet quality and performance standardsn
- Attend required training sessionsn

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nRequirements:
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- High school diploma or equivalentn
- 18–24 months of call center experience (healthcare preferred)n
- Strong communication, organization, and computer skillsn
- Ability to multitask in a fast-paced workplacen
- Knowledge of Medicare or claims is a plusn
- Flexible scheduling availabilityn

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nWork Environment:
nOffice-based role with moderate workload and deadlines.
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📌 Customer Service Representative (Bengaluru)
🏢 Mphasis
📍 Bengaluru