Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and a focus on Receivables Management, Health care RCM, Technology Platforms and Contact
Center verticals. Credence services leading telecommunication, health care and media companies in the
United States.
We are 4600 employees strong who provide exceptional performance that is customer friendly &
compliant; and deliver world-class results to ensure brand integrity.
Health care providers serviced by Credence include medical transport providers, emergency physicians,
health infusion service providers, and diagnostic laboratories.
In the telecommunication vertical, Credence serves four of the top five providers in the United States.
Position Overview
We are seeking a motivated and customer-focused individual to join our team in a collections role. As part of our dynamic collections team, you will be responsible for managing customer accounts with professionalism, ensuring timely resolution of delinquencies while maintaining strong customer relationships. The ideal candidate will have a solid ability to handle difficult situations, demonstrate problem-solving skills, and adhere to company policies and compliance regulations.
Job Roles & Responsibilities
As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
Able to manage difficult customer issues while working in a fast-paced environment
Determine the reason for delinquency and best course of action to assist consumers.
Engage our consumers with the highest level of respect and dignity.
Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
Communicate professionally and regularly with leadership and peers on status of accounts,
escalations in accordance with established standards.
Ensure all accounts in assigned lists are managed accurately and in a timely manner.
Calls are majorly outbound and over a period moves to a blended (inbound/outbound) environment.
Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments.
Profile Requirements
Good communication skills
This job requires you to work in US shifts between 5:30 pm & 10:30 am
Highlights
Best in Market Salaries from 3 lakhs plus
7 week new hire training program
Unlimited Incentive Plan with transparent KRA's
Enhance your Analytical/Decision Making & Negotiation skills
Cross functional growth opportunities within 6 months, for experienced candidates
Free Medical/Life insurance
Employee Centric & Compliant Policies
Free Home Pick & Drop Transportation
Fixed shifts post the training period [Rare changes in case of business requirements]
7:15 min login plus 45 minute break = 8 hour shifts
Sunday fixed Off & Alternate Saturday Working
Contact Urvashi (phone hidden)
📌 Customer Care Executive (Pune)
🏢 Credence Resource Management
📍 Pune
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