Role :

Provide L3 production support for .NET Core/C# applications, troubleshooting complex issues and performing RCA.

Responsibilities :

- Troubleshoot and resolve complex production issues and application defects.
- Perform RCA (Root Cause Analysis) and implement permanent fixes.
- Analyze application logs, exceptions, API failures, and performance issues.
- Develop, test, and deploy production bug fixes/hotfixes.
- Troubleshoot SQL Server queries, stored procedures, blocking, deadlocks, and data issues.
- Work closely with L1/L2, Development, DBA, DevOps, and business teams for incident resolution.
- Support production releases and ensure issues are resolved within defined SLA.
- Maintain RCA and technical support documentation.

Tech Stack :

- C#, .NET Core, Web API, SQL Server, Git, CI/CD.

Requirements :

- Solid C#, .NET Core, Web API experience.
- Strong SQL Server skills.
- Proven production support and debugging experience.
- Strong RCA and problem-solving skills.
- Git and basic CI/CD knowledge.
- Good communication and incident-management skills.

📌 Accion Labs.Net Production Support Engineer (India)
🏢 Accion Labs
📍 India