Job Description

About the Role:

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We are looking for an experienced and results-driven Senior Manager – Account Management to lead a team responsible for managing key client relationships, driving account growth, ensuring client retention, and delivering a high-quality customer experience.

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The role will involve managing a team of Account Managers, building strong relationships with key stakeholders, identifying business opportunities within existing accounts, and ensuring achievement of revenue and account management objectives.

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The ideal candidate should have solid people management, stakeholder management, client relationship, commercial, and business growth skills, along with the ability to manage multiple strategic accounts.

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Key Responsibilities:

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Team Management & Leadership

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- Lead, mentor, and manage a team of Account Managers/Key Account Managers.
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- Set clear individual and team objectives and monitor performance against business targets.
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- Conduct regular performance reviews, coaching, and development discussions.
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- Build a high-performing, accountable, and customer-centric team.
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- Identify capability gaps and provide appropriate training and development support.
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- Drive team engagement, productivity, and retention.
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Account Management & Client Relationship:

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- Own and manage relationships with key and strategic clients.
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- Develop strong relationships with senior client stakeholders and decision-makers.
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- Understand client business requirements and ensure timely resolution of issues.
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- Act as the escalation point for critical client concerns and ensure effective closure.
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- Conduct regular account reviews and develop account plans for key clients.
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- Ensure high levels of client satisfaction and retention.
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Business Growth & Revenue:

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- Drive revenue growth from existing accounts through cross-sell, upsell, and account expansion opportunities.
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- Identif

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