Job Description
Job Title: Customer Support Associate – International Voice Process
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Location: Bangalore (In-Person Interview only)
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About WNS: WNS is a leading global Business Process Management (BPM) company and, following its acquisition by Capgemini, is now part of the Capgemini Group. WNS brings deep domain expertise and technology-driven solutions across industries including Insurance, Banking & Financial Services, Healthcare, Travel, Retail, and Manufacturing, helping global organizations enhance customer experience, operational efficiency, and business performance.
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As part of the Capgemini Group, WNS offers employees the opportunity to work with leading global clients, gain international exposure, and build expertise across diverse business processes. With a solid focus on innovation, digital transformation, and career development, WNS provides a dynamic environment for building a successful long-term career.
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We are looking for enthusiastic and customer-focused professionals to join our International Voice Process team.
The selected candidates will be responsible for handling inbound and/or outbound customer calls, resolving insurance-related queries, providing accurate information, and delivering a high-quality customer experience.
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The ideal candidate should have strong English communication skills, good listening ability, a customer-oriented approach, and the flexibility to work in international shifts.
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Key Responsibilities:
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- Handle customer calls for international clients professionally and efficiently
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- Understand customer requirements and help them with best available options
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- Maintain high standards of communication and customer satisfaction
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- Adhere to process guidelines and quality parameters
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- Document customer interactions appropriately
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Eligibility Criteria:
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- Graduates with minimum 1 year of experience in International Voice BPO domain Mandatory.
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- 1+years
📌 Customer Service Representative (Bengaluru)
🏢 WNS
📍 Bengaluru