Job Role: Branch Collection Manager

Location: Mutiple Locations

Experience: 5 year & above experience in collection( LAP, home loan & personal loan )

Qualification: Any Graduate

About the role: The Branch Collection Manager is responsible for managing 089 DPD collections and ensuring timely recovery to prevent accounts from slipping into the 90+ DPD/NPA stage. The role involves customer follow-ups, field collection team/agency coordination, high-risk account monitoring, cash/deposit management, and adherence to RBI/company collection guidelines. The position also handles customer grievances and collection MIS/reporting to the Regional/Area Heads.

Key Responsibilities:
Responsible for overseeing and executing recovery efforts on delinquent accounts in 0 to 89 Days Past Due (DPD) within a specific branch.
Their goal is to prevent slippages into the NPA (90+ DPD) stage through timely follow-ups, customer engagement, and resolution strategies.
Monitor and follow up with customers in 0–30, 31–60, and 61–89 buckets.
Contact customers through calls, SMS, or visits for recovery,



educate customers on payment obligations and resolve disputes amicably.
Closely monitor high-risk accounts and take proactive measures, ensuring accounts don’t roll forward into 90+ DPD (NPA bucket).
Ensure fair collection practices as per RBI & company guidelines, Handle customer grievances and escalate complex cases.
Submit daily/weekly/monthly collection reports to Regional/Area Heads.
Daily Collection Follow-Up.
Customer Contact & Recovery.
Preventing Slippage to NPA.
Field Collection Team/Agency Coordination.
Cash Flow & Deposits.
Compliance & Customer Experience.
Reporting & MIS.

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