Application Developer - Contact Center contract basis thirdparty payroll artech

JP: IBMFG2JP00041736

Client: IBM

Payroll: Artech

Location: Bangalore

Interview: Face to Face

Budget: 12 LPA Max

Total Experience: 4+ Years

Relevant Experience: 3+ Years

MANDATORY SKILLS
Genesys WDE (Workspace Desktop Edition)
Genesys Configuration
Genesys Engage / On-Premise Architecture

We are looking for a Genesys WDE Engineer/Developer with robust hands-on experience in Genesys WDE and Genesys on-premise configuration. The candidate should understand the overall Genesys architecture and be able to configure, support, and troubleshoot WDE and related platform components.

MUST-HAVE SKILLS / EXPERIENCE
Strong hands-on experience with Genesys WDE.
Strong experience with Genesys configuration and administration in an on-premise setting.
Positive understanding of Genesys Engage / on-premise architecture and end-to-end interaction flows.
Experience configuring applications, agents, places, DNs,



application options, connections, and related Genesys objects.
Understanding of voice and email interaction lifecycles, routing, and agent desktop behavior.
Ability to troubleshoot issues using Genesys application logs and configuration analysis.
Working knowledge of Configuration Server, SIP Server/T-Server, Interaction Server, URS, Stat Server, Management Layer, and Solution Control Server.
Strong troubleshooting and analytical skills.

POSITIVE-TO-HAVE SKILLS
Development experience with C# and .NET Framework.
Experience developing, maintaining, or troubleshooting WDE customizations.
Knowledge of Genesys SDKs/APIs and WDE extension/customization frameworks.
Experience with WPF/XAML.
Experience integrating WDE with enterprise/backend applications.

Pay: From ₹1,200,000.00 per year

Work Location: In person

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