Role & responsibilities
Troubleshoot and resolve any issues users have with a software application via various communication channels, such as email, phone, online chats and in-person
Identify bugs and problems.
Effective Management of UAT and Production Setting.
Perform RCA to identify and determine solutions.
To perform log analysis or detailed debugging or use diagnostic tools to identify and resolve user issue.
To collaborate with other software development team members, such as system administrators, developers and testers, to fix complex problems and provide timely resolutions for end users.
To monitor the application's performance to identify and eliminate bottlenecks, apply patches and updates to improve performance.
Actively participate in quarterly DR Drill.
Documentation.

Preferred candidate profile
Skilled in diagnosing and resolving application issues.
Proficient in utilizing monitoring tools and collaborating with teams .
Sound Technical Knowledge and Transparent Communication Skillset
Java certified
Ensure Confidentiality of Data and Compliance with Industry standards and regulation.

📌 Application Support Engineer Mangalore
🏢 Takira Solutions
📍 Mangalore