What you'll do
Own customer issues from first contact to final resolution across chat, phone, and email.
Investigate problems thoroughly and identify the root cause - not just the visible issue.
Collaborate directly with store teams, pharmacists, riders, tech, and leadership to resolve customer concerns.
Surface recurring issues and help improve products, processes, and operations.

What we're looking for
Fluent in English and Hindi; any other regional language is a plus.
Robust problem-solving skills and the determination to see issues through.
Comfortable using technology and learning current tools.
Experience handling high-pressure situations is preferred but not mandatory.

What you'll get




High ownership and the freedom to solve problems end-to-end.
A role with significant learning and growth as we build the future of Customer Excellence. This is not a call-centre seat.
Exposure to every function in the company and prospects to influence how we operate.

Practical Details
Based in our Domlur (Old Airport Road) office or at our stores. This is an in-office role.
Six-day work week with rotating day and night shifts.
Transportation provided or reimbursed for late-night shifts.
Compensation: 30,000

📌 Customer Support Intern Bengaluru (India)
🏢 Plazza
📍 India