Job Title: Customer Service Representative – US Email & Chat Process

Location: Andheri East, Mumbai

Experience Required: 2 to 6 Years

Salary: ₹30,000 – ₹33,000 per month

Job Type: Full time

Job Summary

We are looking for experienced Customer Service Representatives for a US Email & Chat Support process. The role involves handling customer queries through email and chat, providing timely resolutions, and ensuring a positive customer experience.

Key Responsibilities
Handle customer queries via Email and Chat support
Provide accurate information regarding products and services
Resolve customer concerns in a professional manner
Maintain quality and response time standards
Coordinate with internal teams for issue resolution
Update customer interactions in the system





Required Skills
Good written communication skills in English
Experience in international customer support preferred
Basic computer knowledge and typing skills
Ability to handle multiple chats/emails efficiently
Customer-focused attitude and problem-solving skills

Benefits
Competitive salary package
Incentives based on performance
Paid training
Growth prospects opportunities
Supportive work environment
Rotational week off
Employee engagement activities

Pay: ₹30,000.00 - ₹33,000.00 per month

Work Location: In person

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