Contact Centre Representative

Location: Hyderabad

Work Mode: Work from Office

Contract: 9 Months

Experience: 1.8+ Years

Education: Graduate

Industry: BFSI

Shift: 6:30 AM to 3:30 PM IST

Process: Singapore Business Insurance Operations & Contact Center

Interaction Mix: Calls and Emails are the primary channels; Chats are minimal.

Job Responsibilities
Handle inbound customer calls and respond to customer emails/mailbox queries in a polite and professional manner.
Resolve customer issues at the first point of contact wherever possible.
Deliver solutions in line with customer expectations and commitments.
Understand customer needs and recommend relevant value-added products and services.
Provide excellent customer service by staying updated on training and internal communications.
Build customer loyalty through strong knowledge of key products and services.




Take ownership of customer issues and escalate them appropriately when required.
Maintain high standards of customer service while demonstrating patience and empathy.
Work collaboratively with colleagues and support a diverse and inclusive setting.

Required Skills
BFSI/domain knowledge.
Excellent verbal and written communication skills.
Strong email writing skills.
Understanding of quality and customer satisfaction measures in a contact centre environment.
Positive prioritization, planning, and organizational skills.
Ability to adapt to changing requirements.
Ability to work in a high-volume, fast-paced setting.
Customer-focused approach with a polite, friendly, and empathetic attitude.
Attention to detail and a strong commitment to getting things right.

📌 Customer Support Representative Hyderabad (India)
🏢 protiviti india
📍 India