70% Contact Centre/Telephony Engineer + 20% Linux/Automation Engineer + 10% Technical Business Analyst/Stakeholder Support role.
Robust Genesys/Cisco/NICE contact center experience
Positive understanding of SIP/VoIP networking
Hands-on Linux administration skills
Basic to intermediate Python automation skills
Experience handling production incidents and escalations
Ability to support a 24x7 global contact center setting
Exposure to contact center modernization or migration programs
ROLE SUMMARY

The Client operates an internal contact center platform supporting its own helpdesk and employee support organizations. The helpdesk runs continuously and the platform serves users worldwide.



The Client is seeking a contracted Contact Center Systems Engineer to support and maintain the incumbent commercial platform while contributing to the implementation of a successor platform built on open-source telephony components. The resource joins a small distributed engineering group and coordinates with Client engineers in other regions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Contact Center System Platform Engineer Hyderabad
🏢 Carnation Infotech
📍 Hyderabad