Roles and Responsibility
Provide timely and effective chat support to customers via various platforms.
Respond to customer inquiries and resolve issues professionally and courteously.
Utilize problem-solving skills to address complex customer complaints.
Collaborate with internal teams to enhance customer experience.
Maintain accurate records of customer interactions and transactions.
Continuously update knowledge of products and services to provide accurate information.
Job Requirements
Proven experience in chat support or a related field.
Excellent written and verbal communication skills.
Ability to work in a quick-paced workplace and manage multiple chats simultaneously.
Robust problem-solving and analytical skills.
Familiarity with chat software and technology.
Ability to maintain confidentiality and handle sensitive information.
📌 Customer Support Representative Non Voice Process Bengaluru (India)
🏢 Talent Acquaintance
📍 India
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