Key Responsibilities
Manage and maintain customer databases, purchase history, and customer preferences.
Conduct regular customer follow-ups through calls, WhatsApp, and other communication channels.
Convert customer enquiries and follow-ups into sales prospects.
Build long-term relationships with customers to encourage repeat purchases and referrals.
Handle customer queries, feedback, and complaints professionally.
Coordinate with showroom sales teams to improve customer engagement and sales conversion.
Manage birthday, anniversary, festive greetings, and personalized customer communication.
Support promotional campaigns, loyalty programmes, and customer engagement activities.
Monitor customer satisfaction and ensure timely resolution of service issues.
Prepare daily, weekly, and monthly reports on customer engagement, follow-ups, and conversions.
Maintain consistent customer service standards across all branches.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Crm Customer Relationship Manager Ranchi
🏢 Saraswaan – The House of Maa Gayatri
📍 Ranchi