We are looking to hire a Customer Sucess Executive for our organization. Please find the detailed below:

Create reports, monitor KPIs and discuss with clients when needed.

Handling specific client tasks:
Assist with onboarding recent workflows and general issues
Maintenance of specification documents
Update pricing if needed in the system and inform the client
Monitoring order production status and ensuring delivery within the deadline
Reviewing client rejection orders for quality issues when SLA is not met
Transfer orders between production teams when requested by Traffic team
Random Quality control or upon request from the Production Teams.
Answer questions from production teams at both BRBD/Unigate, escalate to Customer Success when issues cannot be resolved

Ownership of:




Quality issues
Rework/ Rejections KPI
On-time Delivery KPI
Discuss weekly progress and KPIs with clients

Identify and report quality issues to Quality Team and Customer Success via JIRA Support Customer Success with technical issues from the client-side or report to Business Technology via Jira if it can not be resolved

Communicate with Enterprise clients about current workflows and issues on a daily basis if needed

Assist with quality control while quality cases are active

Inform traffic about the forecast and make sure the deadlines are met

📌 Cusomer Success Executive Chennai
🏢 Bright River Mrc
📍 Chennai