05 Oct
|
Bonito Designs
|
Pune
05 Oct
Bonito Designs
Pune
Role & responsibilities
Manage and oversee daily customer service operations.
Lead, train, and mentor the customer support team.
Handle customer escalations and ensure timely resolution.
Coordinate with design, sales, and project teams to ensure smooth project delivery.
Monitor service metrics (response time, resolution time, CSAT).
Develop and implement customer service policies and procedures.
Collect and analyze customer feedback to improve service quality.
Ensure consistent and qualified communication with clients.
Prepare service performance reports for management review.
Preferred candidate profile
Bachelors degree
Minimum 2.5 years of experience in customer service management
Excellent communication and problem-solving abilities.
Experience handling customer escalations and conflict resolution.
Proficiency in CRM tools and MS Office.
📌 Customer Service Manager Pune
🏢 Bonito Designs
📍 Pune