05 Oct
|
Team Computers
|
India
05 Oct
Team Computers
India
Role & responsibilities
Provide L2 technical support for desktop, laptop, OS and application-related issues.
Troubleshoot Windows OS, MS Office/O365, hardware, printers, LAN/Wi-Fi and connectivity issues.
Manage user accounts, permissions and troubleshooting in Active Directory.
Handle incidents and service requests through ITSM/ticketing tools and ensure SLA compliance.
Perform software installation, configuration, patching and troubleshooting.
Troubleshoot VPN, BitLocker, BIOS and endpoint-related issues.
Coordinate with L2/L3 teams and vendors for complex technical issues.
Maintain IT asset records and support hardware/software lifecycle activities.
Prepare incident reports, technical documentation and daily/weekly MIS.
Provide remote and onsite support to users as required.
Follow IT security, compliance and standard operating procedures.
Preferred candidate profile
Perks and advantages
📌 Desktop Support Engineer Goa South Goa (India)
🏢 Team Computers
📍 India