Handle student enquiries through phone calls, WhatsApp, email, and walk-ins.
Provide accurate information about study-abroad destinations, universities, courses, and admission procedures.
Understand students’ requirements and guide them to the appropriate counsellor.
Follow up with students regarding applications, documents, offers, fee payments, and visa processes.
Maintain regular communication with students and ensure timely updates on their applications.
Coordinate between students, counsellors, university representatives, and internal teams.
Schedule counselling sessions, university interviews, and other appointments.
Maintain and update student records, enquiry details, and follow-up status.
Handle student complaints and concerns professionally and escalate complex issues when required.
Send reminders for pending documents,



application deadlines, payments, and other key requirements.
Provide post-application support until the student completes the admission and visa process.
Maintain a skilled and positive relationship with students and parents.
Prepare daily/weekly enquiry and follow-up reports for management.
Support the counselling and admissions team in achieving student conversion and enrolment targets.
Ensure a high level of customer satisfaction throughout the student’s journey.

Pay: ₹25,000.00 - ₹40,000.00 per month

Advantages
Cell phone reimbursement
Food provided
Paid sick time
Paid time off

Work Location: In person

📌 Customer Service Officer Banashankari
🏢 Europa Global Studies Pvt.ltd
📍 Banashankari