Role & responsibilities

Operation:
Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors
Cash balancing and Cash bundling
Issuance of DD/ MC (within prescribed TAT)
Executing of funds transfer/ FD closure / Account Closure
Custodian for teller box
Custodian for cheque drop boxes
Ensure error free transactions of receipts & payments.
Vault Custodian
Ensure highest level of customer service.
Ensure that outward clearing process is adhered to.
ATM custodian.
Identification of counterfeit cash and ensure adherence of process laid down by the bank

Customer Service
Queue handling
Ensure quality customer service is delivered
Recording complaints as per the specified process




Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area
Monitor all complaints received and ensure that complaints are closed within the TAT
Ensure customer communication on closures
Check with customers if the process of complaint resolution has been managed well
Asking for feedback from customers, who may not be complaining
Discussing with staff the importance of getting feedback from customers on a regular basis

Sales
Generate Sales References for products
Generate leads for Third Party Products to the customers

📌 Customer Service Officer Retail Banking Korba (India)
🏢 Utkarsh Small Finance Bank
📍 India