Role & responsibilities
Handle inbound and outbound customer calls to address queries, concerns, and service requests.
Provide accurate information about products, orders, services, and policies while ensuring a positive customer experience.
Resolve customer complaints efficiently and follow up on pending issues to ensure timely closure.
Maintain proper records of customer interactions, feedback, and complaints in the CRM/system.
Achieve defined call, TAT, quality, and customer satisfaction targets while maintaining qualified communication.
📌 Customer Care Executive Delhi
🏢 Chaayos
📍 Delhi