Roles and Responsibility
Respond to customer inquiries and resolve issues professionally and courteously.
Provide timely and accurate information about products or services.
Use problem-solving skills to address complex customer complaints.
Collaborate with internal teams to enhance customer experience.
Maintain high product knowledge to effectively support customers.
Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.
Job Requirements
Excellent written and verbal communication skills.
Ability to work in a quick-paced environment and manage multiple chats simultaneously.
Solid problem-solving and critical thinking skills.
Proficient in using computer applications and software.
Ability to adapt to changing processes and procedures.
Solid attention to detail and ability to maintain accuracy.
📌 Chat Support Associate International Bpo Bengaluru
🏢 Talent Acquaintance
📍 Bengaluru
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