TCS is conducting a Face to face interview on 10th October in Bengaluru. Apply only if you are available for the drive.

About the Role

Customer care specialists are responsible for handling calls from recent and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as outstanding customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Responsibilities
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers




Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Cross sell / OutCall to customers

Qualifications
Education Requirements Graduates – 2024, 2025, 2026 Year of Passing
Experience Requirements Fresher/ 0 - 6 months experience

Required Skills
Basic Telephone Etiquettes and basic computer skills
Ability to write, read and speak English to suit business need
Agent should be able to communicate in English, Hindi
Regional language proficiency as required
Decision Making, numerical ability & logical reasoning
Customer Focus and Being Attentive

📌 Customer Care Representative Bengaluru
🏢 Tata Consultancy Services
📍 Bengaluru