Key Responsibilities Product Strategy & Roadmap
Define and drive the product vision and multi-year roadmap for Ngage CPaaS
Identify growth prospects across channels (SMS, WhatsApp, Voice, RBM, Email, Video)
Prioritize features based on market demand, revenue impact, and competitive positioning
Align roadmap with enterprise customer needs across key verticals (BFSI, Retail, Logistics)

AI & Platform Innovation
Lead AI infusion across the platform:
Conversational AI (LLM-powered chatbots, copilots)
Intelligent routing & optimization
Personalization and campaign automation
Drive integration of GenAI into developer and customer workflows
Build differentiated capabilities vs competitors (e.g., Twilio, Sinch, Infobip)

Product Execution & Deliver
Work closely with engineering to deliver scalable, reliable, and secure platform capabilities
Define product requirements (PRDs), success metrics, and GTM readiness
Ensure high availability, performance, and compliance (SLA, NFRs, security)

Team Leadership
Build and lead a high-performing product team (PMs, APMs)
Mentor team on product thinking, execution rigor, and customer obsession
Foster a culture of ownership, speed, and innovation

Customer & Ecosystem Engagement
Engage with key enterprise customers and partners (telcos,



aggregators, OTT platforms)
Gather insights to improve product stickiness and reduce churn
Drive partnerships across messaging ecosystems (WABA, RBM, etc.)

Business Impact
Own product KPIs: adoption, revenue growth, margins, and customer retention
Support sales and GTM teams with positioning, pricing, and solutioning
Influence monetization strategies (usage-based, SaaS, bundles)

Required Qualifications
10–15 years in product management, with robust experience in CPaaS / Communications / SaaS platforms
Proven experience working with or at companies like Twilio, Sinch, Infobip, or similar ecosystems
Deep understanding of messaging channels (SMS, WhatsApp, RBM, Voice APIs)
Experience in building platform products and APIs at scale
Robust exposure to AI/ML or GenAI-led product innovations
Demonstrated ability to lead teams and influence cross-functional stakeholders

Preferred Qualifications
Experience in scaling CPaaS for enterprise (beyond telco-led models)
Familiarity with global messaging regulations and telco interconnects
Background in developer platforms, APIs, and SDK ecosystems
MBA or equivalent business/technical leadership experience

📌 Director Product Management Ngage Cpaas Bengaluru (India)
🏢 Comviva
📍 India