Urgent Hiring

Company: Etown Services India Pvt. Ltd

Job Title: Customer Care & Support Executive

Location: Kovilpatti (Onsite)

Experience: 0–1 Year

Employment Type: Full-Time

Job Summary

Etown Services India Pvt. Ltd. is looking for a Customer Care & Support Executive who is passionate about delivering excellent customer service. The ideal candidate will be responsible for assisting customers, resolving queries, addressing complaints, and ensuring a positive customer experience through various communication channels.

Key Responsibilities
Handle inbound and outbound customer calls in a qualified and courteous manner.
Conduct customer verification calls to confirm registrations, bookings, subscriptions, and service completion.
Respond to customer inquiries via phone, WhatsApp, email, and chat, ensuring timely resolution.
Address customer complaints and escalate complex issues to the appropriate team when required.
Coordinate with Marketing Executives regarding customer follow-ups, lead status, service requests, and campaign updates.
Prepare and maintain daily, weekly, and monthly customer support reports, verification reports, and call logs.
Update and maintain accurate customer records in the company's CRM or internal systems.




Follow up with customers to ensure satisfaction and gather feedback on services.
Support the marketing and operations teams by sharing customer insights and identifying recurring issues.
Ensure all customer interactions comply with company policies and quality standards.
Assist in improving customer experience by providing suggestions based on customer feedback.
Perform other customer support and administrative tasks assigned by the reporting manager.

Required Skills
Excellent communication skills.
Strong interpersonal and customer handling skills.
Good problem-solving and listening abilities.
Basic computer knowledge and proficiency in MS Office.
Ability to work in a rapid-paced environment.
Positive attitude and willingness to learn.

Eligibility
Bachelor's Degree in any discipline.
0–1 year of experience in Customer Service, Customer Support, BPO, or related roles.
Freshers with good communication skills are encouraged to apply.

Preferred Qualities
Customer-focused mindset.
Ability to multitask and prioritise work effectively.
Team player with a skilled attitude.
Willingness to work from the Kovilpatti office.

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