We are seeking a welcoming, customer-focused Customer Relationship Officer to manage client interactions, enhance customer satisfaction, and build lasting loyalty at our Dibrugarh showroom.

Key Responsibilities
Customer Engagement: Greet walk-in clients, assist with inquiries, and guide them through our jewelry collections to deliver an exceptional in-store experience.
Relationship Management: Build and maintain robust relationships with VIP and high-value clients, keeping them updated on recent arrivals, custom orders, and exclusive collections.
Feedback & Service Quality: Address customer complaints, resolve issues promptly, and gather feedback to continuously elevate showroom service standards.
Database & Loyalty Programs: Maintain accurate customer data, manage loyalty program registrations, and assist in executing targeted client outreach campaigns.
Coordination: Liaise between clients, sales consultants, and store management to ensure seamless handling of custom orders, servicing, and after-sales support.

Key Requirements




Experience: 4 – 6 years of experience in customer service, client relationship management, or hospitality (experience in retail jewelry or luxury retail is preferred).
Communication: Excellent verbal and written communication skills; proficiency in Assamese, Hindi, and English.
Interpersonal Skills: Strong empathy, problem-solving ability, and a customer-first mindset.
Technical Proficiency: Basic knowledge of CRM software, MS Office, and data management tools.

Pay: ₹17,000.00 - ₹20,000.00 per month

Advantages
Paid time off
Provident Fund

Application Question(s)
What's your total work experience?
What's your current salary?
What's your expected salary?
What's your current location?

Education
Bachelor's (Required)

Language
English (Required)
Assamese (Required)
Hindi (Required)

Work Location: In person

📌 Customer Relationship Officer Cro Dibrugarh (India)
🏢 Indian Assam Technology In The World
📍 India