We are hiring experienced Customer Care / Customer Support specialists for an International Voice Inbound Process supporting US-based customers.

The role involves handling customer interactions, resolving queries, and providing excellent customer service. Upselling and cross-selling opportunities are also part of the process.

Eligibility
Qualification: B.Com / M.Com / MBA Finance/ Any graduate
Experience: Minimum 2 years of relevant Customer Care / Customer Support experience
Prior experience in International Voice / Inbound Voice Process is preferred.
Candidates should be comfortable working in a US-shift / night-shift environment.
Solid English communication and customer-handling skills are required.

Key Responsibilities
Handle inbound calls from US-based customers.
Understand customer requirements and provide appropriate solutions.
Resolve customer queries while maintaining a high level of customer satisfaction.




Demonstrate solid communication and active listening skills.
Identify and utilize opportunities for upselling and cross-selling.
Maintain process quality and adhere to defined SOPs and compliance requirements.
Accurately document customer interactions in the relevant systems.
Meet defined productivity, quality, and customer service metrics.
Escalate complex customer issues as per the defined process.

Job Details
Work Mode: 100% Work from Office
Process: International Voice Support Inbound
Customer Base: US-based customers
Shift: Primarily night shifts
Location: Gurgaon Badshahpur
Salary: Up to 6.5 LPA.
Transport: Shuttle/Cab as per company policy
Incentives: As per company policy
Additional Perks: As per company policy

To get your interview scheduled contact below Call/ WhatsApp :
Neha - 99900 35668

📌 Customer Support Executive International Voice Upselling Gurugram (India)
🏢 WSNE Consulting
📍 India