We are looking for an experienced Customer Relationship Officer (CRO) to lead customer engagement and a small sales team at our Dibrugarh showroom. The role focuses on delivering exceptional service, building long-term customer relationships, handling escalations, and mentoring the team — in line with MNJ’s legacy of trust, purity, and personalised jewellery experience.

Key Responsibilities:
Lead and guide a team of 5–6 sales executives to deliver consistent, high-quality customer service.
Oversee daily customer interactions and take ownership of complex or escalated queries.
Build and nurture strong relationships with customers to drive loyalty, repeat purchases, and referrals.
Ensure timely resolution of customer concerns and maintain high satisfaction levels.
Train, mentor, and support team members on product knowledge, service standards, and customer handling.
Capture and update customer feedback/insights; suggest improvements for better experience.
Support the showroom in achieving sales and service excellence targets.

Requirements:




5 – 10 years of experience with a strong focus on sales and customer service.
Proven experience in team handling/mentoring.
Excellent communication, interpersonal, and problem-solving skills.
Customer-centric approach with robust conflict-resolution ability.
Good understanding of sales processes and customer lifecycle.
Bachelor's degree in any discipline is a must.
Basic proficiency in MS Office / CRM tools.
Fluency in Assamese, English and Hindi.

Job Types: Full time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Perks
Paid sick time
Paid time off
Provident Fund

Application Question(s):
What's your total work experience?
What's your current salary?
What's your expected salary?
What's your current location?

Education:
Bachelor's (Required)

Language:
English (Required)
Assamese (Required)
Hindi (Required)

Work Location: In person

📌 Customer Relationship Officer Cro Dibrugarh
🏢 Manik chand nand kishore jewellers
📍 Dibrugarh