Key Skills: Infrastructure Management, Incident Management, Event Management, SCOM, Solarwind, Netcool

Roles and Responsibilities:
Monitor enterprise infrastructure and application events using SCOM, SolarWinds, and related operational tools.
Analyze alerts, identify event patterns, validate impact, and coordinate timely incident resolution with technical support teams.
Manage incident records, escalation workflows, operational communications, and post-incident follow-up in line with production support procedures.
Support infrastructure operations across enterprise platforms, systems, and connected services while maintaining service availability and operational continuity.
Identify recurring events and operational gaps, recommend corrective actions, and support improvements to monitoring coverage and event quality.

Skills Required:
4 - 8 years of experience in IT operations, event management, infrastructure monitoring,



observability, or production support.
Hands-on experience with SCOM, SolarWinds, event management, incident management, and infrastructure management.
Understanding of enterprise infrastructure, applications, monitoring platforms, and production support settings.
Ability to troubleshoot alerts and incidents using structured analytical methods and coordinate resolution across technical teams.
Experience with operational processes involving incident management, change management, monitoring, and service support.

Positive to Have
Experience with Netcool or comparable enterprise event management platforms.

Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent qualification.

📌 Consultant Event Management Operations Bengaluru
🏢 Careernet
📍 Bengaluru