Pay: ₹21,000.00-₹25,000.00 per month

Salary Structure
0–6 Months: ₹21,000 CTC/month
6 Months–1 Year: ₹23,000 CTC/month
1–2 Years: ₹25,000 CTC/month

Job Responsibilities
Handle customer calls related to flight, hotel and holiday bookings.
Assist customers with current bookings, modifications and cancellations.
Resolve travel-related queries and customer concerns professionally.
Maintain accurate customer and interaction records in the CRM.
Follow company SOPs, quality standards and performance targets.
Provide a positive customer experience throughout the interaction.

Requirements
Graduate in any discipline.
Excellent verbal communication skills in English and Hindi.
0–2 years of BPO/voice process experience preferred.
Positive customer-handling and problem-solving skills.
Comfortable working in rotational shifts and a 24×7 environment.
Experience in travel/OTA processes or Amadeus GDS will be an added advantage.
Freshers with positive communication skills may also apply.

Pay: ₹21,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive – Voice Ota Gurugram
🏢 Orrica Edge
📍 Gurugram