05 Oct
|
Team Computers
|
India
05 Oct
Team Computers
India
Role & responsibilities
Provide L2 onsite/remote technical support to VIP users and senior management.
Troubleshoot Windows OS, desktop/laptop hardware and software issues.
Handle Active Directory, O365/Microsoft 365, Outlook and MS Teams issues.
Troubleshoot LAN, Wi-Fi, VPN, printers and peripheral devices.
Manage incidents and service requests through ITSM/ticketing tools.
Provide remote support using remote assistance tools.
Support VDI/virtual desktop settings at a basic troubleshooting level.
Install, configure and troubleshoot operating systems and applications.
Ensure timely resolution of VIP incidents as per SLA.
Coordinate with L3, network, security and application teams for complex issues.
Maintain proper documentation of incidents and resolutions.
Provide qualified and customer-focused support to VIP users.
Preferred candidate profile
Perks and perks
📌 Hiring For Vip Support Engineer, Lower Parel Mumbai (India)
🏢 Team Computers
📍 India