Company Description The Sanihara Hotels & Resorts offers guests a tranquil escape surrounded by nature in Wayanad, where mist-covered landscapes create a calm and refreshing atmosphere. The property focuses on providing a peaceful, nature-inspired experience for visitors seeking relaxation and comfort. Team members contribute to a welcoming environment that highlights the beauty and serenity of the region.

Working here means being part of a hospitality team that values guest satisfaction, scenic ambiance, and attentive service.

Role Description The Front Office Assistant is a full-time, in office role based at The Sanihara Hotels & Resorts in Wayanad. This role is responsible for welcoming guests, managing check-in and check-out procedures, and providing information about hotel services and local attractions. Daily tasks include handling phone calls, responding to guest inquiries, scheduling appointments or reservations, and maintaining accurate records and files.

The Front Office

Assistant also supports basic administrative and clerical duties, coordinates with other departments to meet guest needs, and ensures the front desk area remains organized and presentable.



The role requires a professional, courteous approach and consistent focus on delivering a positive guest experience.

Qualifications
Candidates should possess solid Interpersonal Skills to interact warmly and professionally with guests and team members.
Candidates should possess effective Phone Etiquette skills to handle inquiries, reservations, and guest communication clearly and courteously.
Candidates should possess Appointment Scheduling skills to manage guest bookings, reservations, and meeting arrangements accurately.
Candidates should possess Administrative Assistance and Clerical Skills to manage documentation, filing, and basic front office operations.
Additional qualifications: good spoken and written communication skills in English and local languages, basic computer literacy, attention to detail, and the ability to work adaptable shifts including weekends and holidays.
Previous front office or customer service experience in hospitality is beneficial; a diploma or certification in hotel management or a related field is an advantage.

📌 Front Office Assistant Tholpetty
🏢 The Sanihara Hotels u0026 Resorts
📍 Tholpetty